What elements of the patient–pharmacist relationship are associated with patient satisfaction?
Resolution No: Title: Definition of a Patient-Pharmacist Relationship Action: PASS. WHEREAS, a patient-physician relationship is. Appropriate communication is crucial to developing and maintaining the pharmacist-client relationship. The following research uses observational methods. Items 1 - 7 These changes have resulted in a focus on collaborative pharmacist-patient professional relationships, in which pharmacists and patients both have.
This tool could be adapted to reflect the services provided to patients in community pharmacy. Self-efficacy is a useful framework to understand and explain patient health behaviors and has been identified as a determinant of understanding instructions for taking medications and of adhering to medication regimens.
This research will explore whether there is a relationship between patient self-efficacy of medication use and quality of the relationship with the pharmacist. In the current study, the Worley model was updated. The study proposed to explore the relationship between patient-perceived pharmacist expertise and relationship quality with a new construct of medication self-efficacy ie, taking medications and learning about medications self-efficacy and a new specific robust measure of patient satisfaction.
The aim was to improve an understanding of how to enhance patient—pharmacist relationships with these new constructs. Furthermore, the internal consistency of surveys in the current patient population was examined. This study aimed to answer the following questions: Are patient-perceived pharmacist expertise and relationship quality associated with patient satisfaction? Are patient-perceived pharmacist expertise, relationship quality, and patient satisfaction associated with medication self-efficacy?
Are patient-perceived pharmacist expertise, relationship quality, and patient satisfaction associated with relationship commitment? Patients from five pharmacies were recruited to examine the impact of quality of patient—pharmacist relationships in community pharmacies. Four pharmacies were identified in two major cities, and one pharmacy was in a rural town. Pharmacists at these pharmacies distributed surveys to consecutive patients.
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An information letter attached to the front of the survey described the purpose, benefits, and expected duration ie, 20 minutes of the survey, as well as informed patients that their responses were confidential. Prepaid mail envelopes were provided. In order to reduce response bias and pharmacist burden, surveys were mailed directly to the research office. Patients were excluded if they refused to participate in the study or could not provide informed consent.
To examine the independent associations between variables, the study controlled for demographics and pharmacy characteristics. The study aimed to examine the associations among the following variables: Assuming that responses from 15 participants would be required for each variable, 23 the study needed to receive at least 75 completed surveys.
Proposed model to be tested The proposed model tested in this study consists of predictor of relationship quality and outcomes of relationship quality as shown in Figure 1. The GPhC standards state that cultural diversity and the right for patients to hold their own values and beliefs must be respected. Pharmacists and healthcare professionals have an obligation not to allow any personal prejudices they may hold to detract from providing the highest quality patient care.
Professional boundaries must also be maintained at all times; if these are crossed, patients may lose trust and confidence in pharmacists, healthcare professionals and the profession . Every patient deserves to be treated with dignity and respect, and by encouraging patients to deliberate and make choices through shared decision-making, patient autonomy is upheld . Pharmacists and healthcare professionals have a moral obligation to build trust with patients and represent their profession in a trustworthy manner.
It is important to remember that trust is a fragile concept; once interpersonal trust is lost, it can be difficult to rebuild . Under often difficult and stressful working conditions, pharmacists and healthcare professionals should strive to raise standards so that every opportunity to interact with, or on behalf of, patients helps towards building and maintaining trust.
- What elements of the patient–pharmacist relationship are associated with patient satisfaction?
- Definition of a Patient-Pharmacist Relationship
- How to build and maintain trust with patients
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Definition of a Patient-Pharmacist Relationship | National Association of Boards of Pharmacy
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